no surprises

privacy policy

Last updated March 20, 2025

introduction

This Privacy Notice for YOM (“Company,” “we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

  1. Visit this website, or any website of ours that links to this privacy notice
  2. Interact with embedded cloud gaming iframes (e.g., *.stream.yom.net) on third-party sites
  3. Engage with us in other related ways, including for sales, marketing, or events

By reading this notice, you will understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact us at info@yom.net.

In brief: We may collect personal information (e.g., IP address, browser details, account info, contact data) to provide, improve, and secure our Services, comply with the law, and communicate with you. We do not process sensitive personal data (e.g., health information, religious beliefs). We employ technical and organizational safeguards, but no security measure is 100% guaranteed.

1. what information do we collect?

Personal information you disclose to us. We collect personal information that you voluntarily provide (e.g., names, emails, billing info, phone numbers, wallet usernames) depending on how you interact with us. This may include:

  • Account or wallet info (e.g., Telegram username, unique ID) to tie in-game achievements to an account.
  • Contact and billing information (e.g., for studios or node operators who pay fees or receive tokens).

Information automatically collected. Like many services, we automatically collect device and usage data (IP address, browser details, OS, referring URLs, pages viewed, date/time stamps) for analytics, security, and reporting.

Cookies & Similar Tech. We use cookies, pixels, and other technologies to store or retrieve information. See Section 5 on cookies, and refer to our Cookie Notice for details.

2. how do we process your information?

We process personal information to:

  • Provide our Services: e.g., host cloud gaming iframes, link achievements, enable subscription usage, or handle node operator rewards.
  • Communicate with you: marketing emails or service-related messages (you can opt out of marketing at any time).
  • Security & fraud prevention: detect and prevent malicious activity.
  • Comply with law and valid legal processes.

We only process your information if we have a valid legal reason (consent, legitimate interests, contractual necessity, or legal obligation). In certain regions (e.g., the EEA, UK, Canada), you may have rights to withdraw consent or object to processing.

3. what legal bases do we rely on?

Consent: We may process info if you give permission for a specific purpose (e.g., analytics cookies, marketing).
Legitimate Interests: We process info to pursue valid business interests (e.g., analyzing usage) that do not override your rights.
Legal Obligations: We may process data to comply with the law or respond to lawful requests.
Contractual Necessity: We process data to fulfill our Services (e.g., providing the streaming infrastructure, subscription usage).
Vital Interests: Rarely, we may process data to protect an individual’s vital interests.

If you are in Canada, we may rely on express or implied consent. Some exceptions permit processing without consent for investigations, fraud prevention, or required disclosures.

4. when and with whom do we share your personal information?

Third-Party Service Providers. We share limited data with trusted providers who help us operate or market our Services (hosting, analytics, payment processors, etc.). They are contractually bound to protect your info.

Business Transfers. If we merge, sell company assets, finance, or transfer business, your information may be disclosed as part of that negotiation or transaction.

5. do we use cookies & other tracking technologies?

Yes. We use cookies, beacons, and similar to store or retrieve information (e.g., login sessions, preferences, analytics). You can refuse certain cookies via browser settings or our Cookie Notice. Refusing some cookies may limit functionality.

6. how long do we keep your information?

We only retain personal info as long as needed for the purposes described or as required by law (tax, accounting, etc.). Typically, no more than 1 year unless a longer retention is legally necessary. When we have no ongoing legitimate business need, we delete or anonymize data.

7. how do we keep your information safe?

We maintain technical and organizational measures to protect your personal data. However, no system is 100% secure, and we cannot guarantee absolute security. Transmitting data is at your own risk; we advise using secure networks/environments.

8. do we collect information from minors?

We do not knowingly collect data or market to children under 18. By using our Services, you confirm you are at least 18 or have parental consent. If we discover data from minors, we will delete it. Please contact info@yom.net if you suspect we have collected data from a child under 18.

9. what are your privacy rights?

In certain regions (EEA, UK, Canada), you have rights to:

  • Request access, rectification, or erasure of your data
  • Restrict or object to processing
  • Portability of data (if applicable)

You can withdraw consent at any time without affecting prior processing.
You can opt out of marketing emails by unsubscribing or contacting us.
If you have questions, email info@yom.net.

10. controls for do-not-track features

We do not respond to Do-Not-Track (DNT) signals, as no standard exists. If a DNT standard emerges, we may update this practice in a revised notice.

11. do california residents have specific privacy rights?

Yes. California “Shine The Light” law grants the right to request disclosures about categories of personal info shared with third parties for direct marketing. Also, if you are under 18 and have a registered account, you can request removal of posted data.
We do not sell personal information and have not sold any in the past 12 months.

For details on categories of data collected, disclosed, or for other rights (e.g., CCPA), see the info above or contact us at info@yom.net.

12. do we make updates to this notice?

We may update this policy as necessary to remain compliant. The “Revised” date indicates the latest version. We encourage you to review this page periodically for changes.

13. how can you contact us about this notice?

If you have questions or comments, email us at info@yom.net or send mail to:
2nd Floor College House
17 King Edwards Road
Ruislip, London, HA4 7AE

14. how can you review, update, or delete your data?

Depending on your country’s laws, you may request access, correction, or deletion of your personal info. Submit a request to info@yom.net or fill out our data subject request form (if available). We will handle it per applicable data protection laws.